The Institute for Advanced Developement | Dr. Larry Iverson | Strategies for Success | Creating Exceptional Health, Happiness, Relationships and Wealth
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Are You Like A Garbage Truck?

Part 11 of 12 from Winning Relationships!

(continued from last week…)

Garbage Truck

He continued, “This experience is ‘the principle of the garbage truck’. There are a huge number of people that are like an over-filled garbage truck, they’re trying to find a place to dump their garbage all the time.”

“They’re filled with pent-up frustration, anger, sadness, disappointment, fears–filled with garbage. They’re ready to spew this internal garbage at every opportunity.”

“What does a garbage truck do when it’s full? It dumps. These disenchanted people need a place to dump and it’s unlucky if you happen to be in the wrong place at the wrong time because you don’t want to get caught up in their problems. Leave their problems with them, don’t take it personally, it doesn’t really have anything to do with you.”
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What Can Ruin Your Day?

Part 10 of 12 from Winning Relationships!

(continued from last week…)

Free From Garbage

I had just arrived in San Francisco to work and was catching a taxi from the airport to a meeting I had downtown. I was a bit keyed up thinking of the meeting and all that needed to be accomplished in the short period of time I would be there.

Riding in a taxi can be a very interesting experience if you’ve ever ridden in taxis much, and there are a number of different types of cab drivers. One will talk to you non-stop, mainly because they like to hear themselves talk, they don’t really care what you say – they just like to talk.

Another taxi driver is the one who is totally silent – they don’t want to talk at all. They don’t really like to be asked questions, which you can tell by their nasty tone of voice quite often if you do ask a question.
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How Attractive Are You?

Part 9 of 12 from Winning Relationships!

(continued from last week…)

Credibility

The second is that we need to be credible. One thing we all desire is peace of mind. We all want to deal with people again and again who they have a connection with us. We need to feel that they are doing things that are beneficial to us. They need to feel connected to us.

The Look

Third, how attractive are we? In other words appearance makes a big difference.

If you go into a place and it’s dirty and it’s unkempt does that send a whole different image than if it’s clean, spotless, well-kept and in order? The answer is absolutely. Appearance can be deceiving, but customers draw a lot of conclusions about the quality of service from the appearance.
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Are You Reliable?

Part 8 of 12 from Winning Relationships!

(continued from last week…)

Things to Consider

Though these questions are asked in a business context, they apply equally to your spouse and family. To volunteer groups you may work with. Think of these in a broader context. Some questions that you should take time to ask of yourself are:

How well do I/we deliver on what we promise?

How often do I/we do things right the very first time?

How often do I/we do them on time?
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How Can You Get Better?

Part 7 of 12 from Winning Relationships!

(continued from last week…)

The Platinum Questions

There are a couple of questions we need to keep asking ourselves. 1) How are we doing? And 2) how can we get better? Both of those are crucial to long term, effective relationships.

You need to ask that of your significant other, how am I doing? Also, how can I get better?

You need to ask that of your employees – how am I doing? And how can I get better?

And of the people who depend on you and the customers who come to you – how are we doing? And how can we improve or how can we get better?
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Are You Aware Of Your Own Expectations?

Part 6 of 12 from Winning Relationships!

(continued from last week…)

To Build a Winning Relationship

A few essentials you need to think about when looking at a situation from another person’s perspective are, 1) you need to have a profile on that person, that individual, that customer, that friend of what they like.

You need to get to know them a bit and what it is about you or your product that brings them to you. What is it that’s important about that – develop a profile on what these people around you, whether friends or business, like.

2) You also need to slow down and take time to look at yourself through their eyes. Step back, look at it from an empathetic perspective.

See if you can stand in their perspective and look at you from their eyes. Not you looking at yourself, but look at it from someone else’s point of view. How do they see you? How do they interact with you?
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Are You Focused On Long-Term Profitability?

Part 5 of 12 from Winning Relationships!

(continued from last week…)

Good or Bad is a Perspective

Then the big question really is – what causes people around us to perceive what we do as good or bad? It is a subjective evaluation.

The other person thought that what you did was good or bad is because of this subjective filtering of your actions–from their point of view. The quality of is something they received “good or bad” is because of the difference between what they get and what they expected to get.

Let me say it again – the perceived difference in how good or bad of service or quality someone receives is the difference between what they get from you and what they expect from you.
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Can You Perceive Reality?

Part 4 of 12 from Winning Relationships!

(continued from last week…)

Don’t Sell Me….

There was an anonymous letter written by a customer once that said,

“Don’t sell me clothes, sell me a sharp appearance, style and attractiveness. Don’t sell me insurance; sell me peace of mind and a great future for my family and me. Don’t sell me a house; sell me comfort, contentment, a good investment, pride of ownership.

Don’t sell me books; sell me pleasant hours and the profits of knowledge. Don’t sell me toys, sell my children happy moments. Don’t sell me a computer; sell me the pleasures and profits, the miracles of modern technology.

Don’t sell me tires, sell me freedom from worry and low cost per mile. Don’t sell me an airline ticket; sell me fast, safe, on time arrival at my destination feeling relaxed and at ease.
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