Ultimate Customer Service
Customer Service Essentials for Loyal Customers

From: Larry Iverson, PhD

Date:

Products » Success Packages » Business Success » Ultimate Customer Service

Get the world's top customer service authors to coach you and your team into excellence! Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your business or organization with training from the pros.

Learn strategies and techniques that will create positive relationships and long term loyalty with your customers.

You'll learn:

1. Customer Service Skill Development
2. Tips on Building Lasting Customer Loyalty
3. Proven Conflict Resolution Techniques

Contents Include:

• ABC's Of Extraordinary Service
  By Mark Sanborn
• Creating The Loyalty Mindset
  By Shep Hyken
• The Loyalty Factor \
  By Shep Hyken
• Why Customer Service Is NOT Enough
  By Lisa Ford
• The Customer Bill Of Rights
  By Laura Stack
• Words Matter: What To Say
  By Pamela Jett
• How To Turn Negativity Into Possibility
  By Sarita Maybin
• Power Listening
  By Dr. Tony Alessandra
• Instant Rapport Building
  By Dr. Larry Iverson
• Exceeding Customer Expectations
  By Brad Worthley
• The Customer Code Of Ethics
  By Laura Stack
• BONUS DVD & PDF Workbook – Customer Service: Benchmarks For Business Success
  By Zig Ziglar

Order "Ultimate Customer Service" Today
Only $32.95

Set Includes: 11 audio CDs plus a Bonus DVD and Workbook!

Add To Cart: $32.95

We accept all major credit cards and PayPal.

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Every product is backed by a 100% Money Back Guarantee. Take a full 30 days to apply these life enhancing processes, and if you don't think they work for you, then contact us for instructions on returning the product and we'll give you a prompt refund. You have absolutely nothing to lose!

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