Strategies for Managing Conflict
and Improving Communications
Custom Tailored for Your Organization
Conflict and differing points of view are woven into the fabric of all relationships. Not all conflicts can be resolved, but they can absolutely be managed effectively. Conflict doesn't have to be a negative. Conflict doesn't mean that there is a battle and one person wins and another loses. Without conflict there would be no innovation or movement into a future which differs from the present.
Having the skills to manage conflict resourcefully and effectively is a learned skill. To have a positive outcome from a conflict requires give and take. It is an opportunity to view the world through the lenses of another human who sees the experience differently than you. To manage conflict ethically and proactively means having influence. As President Teddy Roosevelt said, "I've heard many people say they don't like having to persuade and influence others. They'd rather the people would just do what's needed on their own. But when asked to think about what it would be like to have influence, versus them having none, well that changes their story. "
This is a highly interactive one-day workshop on influencing effectively and managing conflicts. Training participants will be able to utilize advanced strategies used by effective conflict managers and mediators. People learn best by a combination of seeing, hearing and doing. Therefore, participants will experience a carefully designed combination of:
Instead of breaking the workshop into two components (conflict resolution and influence) this program is an integration of the two into a unified whole. There are aspects of persuading and influencing which are integral to managing conflict, and principles and actions of dealing with conflict which dovetail with being influential. Therefore, equal weight will be given to skill development in each topic.
The primary outcomes of this training are better self-management in conflictual situations, methods for preventing conflict and strategies for overcoming conflict should it occur. This includes the ability to clarify sources of disagreement, open the communication so issues can be processed and de-escalate conflict so it doesn't go too far. In order to be an effective conflict manager it's essential to approach the issue with practiced skill-sets. Since no two situations are precisely the same, it is necessary to have more than one option for dealing with what comes up. During this training multiple methods of working with conflict will be presented and practiced.
Through the day, a "skills integration process" will be used to integrate the core skill-sets and information into a usable whole with what participants already know. This learning process often makes a difference between actually being able to utilize the information and processes long-term, instead of having the training fade as old habit patterns resurface and become once again dominant. At the beginning of the session, each individual sets goals or core outcomes for the day. At the conclusion of the course, they will develop an action plan for integrating the new tools/principles into their repertoire of interaction management skills.
1. The Root Sources of Influence
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