Part 4 of 10 from The Heart of Winning! (continued from last week…) Multidimensional Winning One of the benefits of desire is having a commitment. Commitment does not guarantee you’ll succeed but a lack of commitment will guarantee your failure. Commitment requires courage and taking risks, stepping out, going as far as you can go […]

I crossed paths with this quote years ago. It stopped me in my tracks. I’d never thought about duty in this way. Robert Louis Stevenson said, “There is no duty we so much underrate as the duty of being happy.” The duty of being happy……… What a concept! We accept the duty of doing a […]

Every organization regardless of size, has a reputation for the quality of goods and services it delivers. What quality of customer service do you associate with Eddie Bauer, Nordstrom or Starbucks? Pretty high. Now what quality of customer service do you associate with your local water company, electric company or the post office? Chances are […]