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Part 12 of 12 from Communication Dance (continued from last week…) Watch All The Signal (continued) This simple head position pace can promote rapport or break it. If you want to create some tension, tip the opposite way – it makes it hard to make eye contact, promotes a feeling of discomfort, and sometimes this […]

Part 11 of 12 from Communication Dance (continued from last week…) Watch All The Signal There’s a rumor floating around that if you’re talking to someone and they cross their arms it means they are blocking you out or don’t want to hear what you’re saying. That’s not necessarily true. Maybe they’re tired, maybe they’re […]

Part 10 of 12 from Communication Dance (continued from last week…) Pay Close Attention When pacing with someone you can lead them to open up more when you have rapport. The way you test and see if you are in sync and if you are matching them is that if you change your posture or […]

Part 9 of 12 from Communication Dance (continued from last week…) Making A Positive Connection Why would one person say another is a fake? Usually because there is a disparity between what the person is saying and his or her behavior. There is a mismatch between the communication signals that you are receiving, the words […]

Part 8 of 12 from Communication Dance (continued from last week…) Multisensory Pacing Works Dr. Maxwell Maltz, the author of Psycho Cybernetics said, “People who say that life is not worthwhile are really saying they themselves have no personal goals which are worthwhile. Get yourself a goal worth going for. Better still, get yourself a […]

Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 6 of 12 from Communication Dance (continued from last week…) Types of Matching One example of pacing is social customs. When you go to church, shouting profanities at the top of your voice during the sermon is probably not high on the list of acceptable behaviors. Beating up someone you work with just for […]