Every organization regardless of size, has a reputation for the quality of goods and services it delivers. What quality of customer service do you associate with Eddie Bauer, Nordstrom or Starbucks? Pretty high. Now what quality of customer service do you associate with your local water company, electric company or the post office? Chances are […]

To create the success you want, you need to be a partner with all those you encounter. Grow your business reputation, your connection with others, and you can have the success you desire. A partnership, whether between two individuals or two organizations is an alliance made strong or weak by energy expended and by the […]

You and every person in your organization is in sales and marketing. You are selling your relationship, the job or service, communication, goodwill and much more. Here’s an excellent definition of customer: “The customer is anyone with whom you must deal.” This means everyone you interact with is your customer–mother, father, client, preacher, teacher, children, […]

Everybody at sometime has said, “I feel burned out.” Well, if you say that, you are probably on your way. Burnout is a common occurrence in 21st Century life. It is the result of chronic pressure, tension and stress that just doesn’t let up. Here are 5 attitudes and thinking patterns that lead you down […]

Andrew Carnegie, the steel magnate said, “If I don’t have at least two or three people a day laugh at me—I know I’m not on the right track. You’ve got to risk making mistakes.” These were not people laughing “with” him; these were people laughing “at” him. Do you ever blow it? Do you make […]

Aren’t there days where it doesn’t feel like you have a mission? We all have those. Your purpose and mission are big, powerful mental constructs. Though when you keep these very simple—they are actually just the aspects of life you’ve thought about, and those things you’ve made a decision to act on. The mission or […]

How many great artists have ever lived? Countless numbers of them. Over five hundred years ago, during the sixteenth century, there was a fabulous painter named Francis Moneau. He began painting when only a child and received rave reviews for the few pieces of small landscape art he created.

Have you ever gotten caught up in worry? Worry is ongoing, negative, cyclic thinking. It’s equivalent to being caught in a whirlpool of negative self-talk. And rarely does it produce any value. It just makes you feel lousy, and quite frequently immobilizes you. The human potential genius Dale Carnegie once said, “90% of the things […]