Tag: soothing
Talking To Angry People
Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]
Posted: November 16th, 2022 under Audio Programs.
Tags: angry, calm, demanding conversation, goals, intensity, mismatch, pace, relationship, relationships, soothing, staying in control, success, talking, thinking
Comments: none
