Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 5 of 11 from Mission Success (continued from last week…) Direct Your Focus The way you look at your situation, the way you think about what is happening around you, can move you or stop you. It is not the stuff that makes a difference, it’s what’s going on inside of you pertaining to […]

Part 6 of 12 from Wake Up and Win! Turn Off The Autopilot (continued from last week…) Persecutor, Victim & Rescuer Another thing people tend to get stuck in is the role of being a victim. There are people who truly are victims. They have things happen to them which are way beyond their control […]

The Science of You: Boosting Your Personal Effectiveness for Repeated Successes (Part 6 of 11) Order this entire audio program and transcript. (…continued from last week) The Magic Vase A number of years ago there was a professor I had who said, “I have a magic vase. In this magic vase is anything you desire—it’s […]

The Science of You: Boosting Your Personal Effectiveness for Repeated Successes (Part 5 of 11) Order this entire audio program and transcript. (…continued from last week) Suspend Your Disbelief We quite often have to think beyond what common sense says is appropriate. A few percent improvement is great. But what if you get 10%, 20%, […]

Add a twist to your thinking. An “araprosdokian” is a figure of speech in where the latter part of the sentence or the phrase is surprising or unexpected in such a way that it causes the person receiving it to reframe or reinterpret the first part. Comedians us this frequently. Shock value of this sort […]

Making a shift in your day-to-day behaviors may be easier than previously imagined. By deep relaxation, focusing and repeating motivational and inspirational quotes, you are better prepared to change your thought patterns, behaviors and in turn, change your life. Here’s a process for change…….. “It’s often hard when I have to, but significantly easier when […]