The Institute for Advanced Developement | Dr. Larry Iverson | Strategies for Success | Creating Exceptional Health, Happiness, Relationships and Wealth
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Negative Self-Talk Eliminator

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Talking To Angry People

Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Posted: November 16th, 2022 under Audio Programs.
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