Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 6 of 12 from Communication Dance (continued from last week…) Types of Matching One example of pacing is social customs. When you go to church, shouting profanities at the top of your voice during the sermon is probably not high on the list of acceptable behaviors. Beating up someone you work with just for […]

Part 10 of 12 from Winning Relationships! (continued from last week…) Free From Garbage I had just arrived in San Francisco to work and was catching a taxi from the airport to a meeting I had downtown. I was a bit keyed up thinking of the meeting and all that needed to be accomplished in […]

Order and download this entire audio program. (…continued from last week) Move into Action Another strategy for helping yourself have more harmony in your mind and peace in your life and success overall is to test your limits. You will never know your true potential if you always stay in your comfort zone. Our comfort […]

Order and download this entire eight-part audio program. (…continued from last week) If you’re in that relaxing place right now I would like you to do this process. Or go find a place where you can just sit or lay down. If you have tight or restricting clothing like a necktie, loosen it. This process […]