Tag: mismatch
The Crossed Arms Dilemma
Part 11 of 12 from Communication Dance (continued from last week…) Watch All The Signal There’s a rumor floating around that if you’re talking to someone and they cross their arms it means they are blocking you out or don’t want to hear what you’re saying. That’s not necessarily true. Maybe they’re tired, maybe they’re […]
Posted: December 14th, 2022 under Audio Programs.
Tags: assumption, communication signals, discomfort, habit, mismatch, move instantly, pacing, rapport, rumor, signals
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Talking To Angry People
Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]
Posted: November 16th, 2022 under Audio Programs.
Tags: angry, calm, demanding conversation, goals, intensity, mismatch, pace, relationship, relationships, soothing, staying in control, success, talking, thinking
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Finessing How You Communicate (Part 7)
Order and download this entire eight-part audio program. (…continued from last week) Nervous laughter, when someone is anxious is an incongruity, because anxiety and laughing don’t match. Laughing when something funny happens is a match, looking tense when feeling anxious is a match, smiling and chuckling while feeling anxious does not match.
Posted: May 31st, 2017 under Audio Programs.
Tags: conflict, congruence, enthusiasm, incongruence, incongruences, intonation, mismatch, mixed messages, nervous laughter, nonverbal behavior, physiology, tennis
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Finessing How You Communicate (Part 6)
Order and download this entire eight-part audio program. (…continued from last week) Pay Attention to The Signals We have to be conscious, it’s really imperative that we pay close attention to the nonverbal signals given by the other person’s body language. This shows you whether or not you are in sync. When you receive clues […]
Posted: May 24th, 2017 under Audio Programs.
Tags: communicator, conflict, congruence, match, mismatch, most successful people, negotiating, nonverbal signals, pace, pay close attention, perception, positive beliefs, reality, Sir Francis Bacon
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