Part 11 of 12 from Communication Dance (continued from last week…) Watch All The Signal There’s a rumor floating around that if you’re talking to someone and they cross their arms it means they are blocking you out or don’t want to hear what you’re saying. That’s not necessarily true. Maybe they’re tired, maybe they’re […]

Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Order and download this entire eight-part audio program. (…continued from last week) Nervous laughter, when someone is anxious is an incongruity, because anxiety and laughing don’t match. Laughing when something funny happens is a match, looking tense when feeling anxious is a match, smiling and chuckling while feeling anxious does not match.

Order and download this entire eight-part audio program. (…continued from last week) Pay Attention to The Signals We have to be conscious, it’s really imperative that we pay close attention to the nonverbal signals given by the other person’s body language. This shows you whether or not you are in sync. When you receive clues […]