Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 9 of 14 from Communication Essentials (continued from last week…) One Thing at a Time Tip number eight is that when you go to talk about things that are important to you, talk about one thing at a time. Talk about only one topic. When people get in heated discussions, they often feel like […]

Order and download this entire audio program. I’ve Only Got Three Nerves Left – And You Are Pinching Two Of Them (Part 11) (…continued from last week) Reactions to Negative Input In his book Hitch Hiker’s Guide to the Galaxy, Douglas Adams said, “A learning experience is one of those things that says, “You know […]

Order and download this entire audio program and transcript. (…continued from last week) Shame and/or Inadequacy Nearly everyone at some point has suspicions that they really aren’t very adequate or capable in some part of life. We develop this very early in childhood, and hopefully with the opposing sense that we are also okay. Yet […]

Order and download this entire nine-part audio program. (…continued from last week) Types of Criticism Professor and author Leo Buscaglia said “There are two big forces at work, external and internal. We have very little control over external forces such as tornadoes, earthquakes, floods, illness, pain, what other people do, what they think. What really […]