Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 6 of 12 from Communication Dance (continued from last week…) Types of Matching One example of pacing is social customs. When you go to church, shouting profanities at the top of your voice during the sermon is probably not high on the list of acceptable behaviors. Beating up someone you work with just for […]

Part 4 of 12 from Communication Dance (continued from last week…) The Pacing Flow When you have rapport with a friend or co-worker it’s because you’re matching in their communication style. One of the most complex parts of this is pacing. The more you fit in with them, the more you are like their delivery […]

Part 8 of 10 from The Heart of Winning! (continued from last week…) Winning with Good Input Something you can do to make a difference on your way to winning is to have a great coach or a mentor to assist. There is no substitute for experience. There are two ways to get it. One […]

Part 3 of 10 from The Heart of Winning! (continued from last week…) The other day I was watching a football game. There was a receiver who had the ball coming right into his hands, there was nobody near him, there was a person about six feet behind, and he looked away for just a […]

Part 12 of 12 from Qualities of Highly Successful People (continued from last week…) #10 – Communication You pay attention to the communicators and to the communications coming towards you. Most important, you also hear what isn’t being said. You listen both with your ears and your eyes and with your feelings. When good communication […]

Part 5 of 12 from Qualities of Highly Successful People (continued from last week…) #3 – Stickability This is that staying power that makes the difference. P. T. Barnum was one of the greatest showmen to ever live and by far one of the most successful salesman, created the phrase stickability. He meant – you […]

Part 4 of 12 from Qualities of Highly Successful People (continued from last week…) #2 – Self-Reliance One of the best definitions of accountability and reliance I’ve heard is acting from what is termed “proprietary interest”. If you think about back to the days of the old west, who was the proprietor of the general […]