Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 5 of 12 from Communication Dance (continued from last week…) Gliding Through Signals Pacing another’s communication is like a dance. You each take cues from the other person’s signals and you move together. When you are really in sync, it’s fun, it feels great. When the dance is forced or toes are getting stepped […]

Part 7 of 10 from The Heart of Winning! (continued from last week…) You have to choose your target, you have to think about where you are going to go and how you are going to do it. Planning and preparation helps build your confidence and gets you ready to win. Be prepared means that […]

Part 6 of 10 from The Heart of Winning! (continued from last week…) Goals Build Wins To win you must be very clear about what you want. You have to have a vision and you have to have goals. There was a survey taken in corporate America surveying people to see how much they were […]

Part 3 of 10 from The Heart of Winning! (continued from last week…) The other day I was watching a football game. There was a receiver who had the ball coming right into his hands, there was nobody near him, there was a person about six feet behind, and he looked away for just a […]

Part 11 of 12 from Qualities of Highly Successful People (continued from last week…) #9 – Self-Confidence The highly successful believe in themselves. They have composure and confidence in their ability to achieve. You have to trust you. It’s as simple as that. When you have that unshakable trust in yourself, you are one step […]

Part 7 of 11 from Mission Success (continued from last week…) Drivers for You One of the things we have to think about is, what are some of those things that drive us, what are some of those processes that move us forward? You have these old patterns you developed and they probably served you […]

Part 6 of 11 from Mission Success (continued from last week…) Responsibility Reality Ayn Rand said, “The ladder of success is best climbed by stepping on the rungs of opportunity. Get going!” George Bernard Shaw said, “Life isn’t about finding yourself, life it is about creating yourself.” You can decide what you are going to […]