Part 10 of 12 from Communication Dance (continued from last week…) Pay Close Attention When pacing with someone you can lead them to open up more when you have rapport. The way you test and see if you are in sync and if you are matching them is that if you change your posture or […]

Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 6 of 12 from Communication Dance (continued from last week…) Types of Matching One example of pacing is social customs. When you go to church, shouting profanities at the top of your voice during the sermon is probably not high on the list of acceptable behaviors. Beating up someone you work with just for […]

Part 9 of 12 from Winning Relationships! (continued from last week…) Credibility The second is that we need to be credible. One thing we all desire is peace of mind. We all want to deal with people again and again who they have a connection with us. We need to feel that they are doing […]

Part 3 of 12 from Winning Relationships! (continued from last week…) Emotional Connection Helena Modjeska was a 19th century actress and was extremely popular because of her ability to communicate emotions powerfully. She could take her audience to tears or to laughter. Once she gave a dramatic reading in Polish, which was her native language. […]

Part 2 of 12 from Winning Relationships! (continued from last week…) Seeing Through Barriers The wonderful Zig Ziglar said, “People justify their purchases with logic, but they buy on emotion.” You know people don’t really care how much you know until they know how much you care about, 1) the products and services, and 2) […]

The Heart of Motivation Putting Your Thoughts Into Action (Part 10 of 10) Order this entire audio program and transcript. (…continued from last week) What if the person you live with, who is normally fairly punctual, is quite late or someone to your meeting is late, or doesn’t show up at all for your dinner. […]

The Science of You: Boosting Your Personal Effectiveness for Repeated Successes (Part 6 of 11) Order this entire audio program and transcript. (…continued from last week) The Magic Vase A number of years ago there was a professor I had who said, “I have a magic vase. In this magic vase is anything you desire—it’s […]