Tag: talking
Talking To Angry People
Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]
Posted: November 16th, 2022 under Audio Programs.
Tags: angry, calm, demanding conversation, goals, intensity, mismatch, pace, relationship, relationships, soothing, staying in control, success, talking, thinking
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A Time to Remember
Part 2 of 12 from Communication Dance (continued from last week…) Rich Moments I’d like you to take a moment right now to remember a time with a good friend or a family member when you were having an exceptionally good time, a time worth remembering, when you and they felt great and were in […]
Posted: October 12th, 2022 under Audio Programs.
Tags: auditory, conscious, Don Rickles, in sync, kinesthetic, memory, mental images, non-verbal communication, rapport, sarcasm, talking, verbal, visual, vivid details
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Can We Talk About This Later?
Part 4 of 14 from Communication Essentials (continued from last week…) The Appropriate Time A third tip for building a great relationship and improving your communications is don’t bring up important issues during rushed, stressful or inappropriate times of day. Does that happen? Oh yes, but we need to slow down. If it’s important enough […]
Posted: May 25th, 2022 under Audio Programs.
Tags: appropriate, difficulties, feelings, first priority, hurt, irritated, look, past, problems, relationship, resentment, talking, think, timing, unconscious memory, undermine
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What Do You Need To Have A Healthy Relationship?
Part 1 of 14 from Communication Essentials In graduate school I took a course on Couples Therapy. One of the questions that our professor asked right in the very beginning of the program was, “What is the most important thing that a couple needs in order to have a sound, long-lasting, healthy relationship?” There were […]
Posted: May 4th, 2022 under Audio Programs.
Tags: anger, attitude, being helpful, being kind, demands, force, happy, help, hope, love, make requests, open communication, passion, relationship, request, talking, trust, truthfulness
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