Part 7 of 12 from Communication Dance (continued from last week…) Mismatch Trouble Have you ever called customer service over the complaint department in a company? While doing consulting for a corporation I listened in on a few of the operators taking complaints. Many conversations went poorly. The customers frequently felt as distressed when they […]

Part 2 of 12 from Communication Dance (continued from last week…) Rich Moments I’d like you to take a moment right now to remember a time with a good friend or a family member when you were having an exceptionally good time, a time worth remembering, when you and they felt great and were in […]

Part 4 of 14 from Communication Essentials (continued from last week…) The Appropriate Time A third tip for building a great relationship and improving your communications is don’t bring up important issues during rushed, stressful or inappropriate times of day. Does that happen? Oh yes, but we need to slow down. If it’s important enough […]

Part 1 of 14 from Communication Essentials In graduate school I took a course on Couples Therapy. One of the questions that our professor asked right in the very beginning of the program was, “What is the most important thing that a couple needs in order to have a sound, long-lasting, healthy relationship?” There were […]