Part 12 of 12 from Winning Relationships! (continued from last week…) The Triple Win We need to have what I call the triple win. That is a win for the customers, the employees and the company. Or for you, your people and the organization. Or, for you, your spouse and the people that you deal […]

Part 9 of 12 from Winning Relationships! (continued from last week…) Credibility The second is that we need to be credible. One thing we all desire is peace of mind. We all want to deal with people again and again who they have a connection with us. We need to feel that they are doing […]

Part 5 of 12 from Winning Relationships! (continued from last week…) Good or Bad is a Perspective Then the big question really is – what causes people around us to perceive what we do as good or bad? It is a subjective evaluation. The other person thought that what you did was good or bad […]

Order and download this entire audio program. I’ve Only Got Three Nerves Left – And You Are Pinching Two Of Them (Part 14) (…continued from last week) Don’t Try to Change Them Don’t try to change their mind. Don’t try and control them. They have a right to their opinions. Even if they’re wrong, they […]

Order and download this entire audio program. I’ve Only Got Three Nerves Left – And You Are Pinching Two Of Them (Part 8) (…continued from last week) The Four Kinds of Conflict There are four primary kinds of conflict that you can experience with someone: 1) conflict of roles and responsibilities, 2) goals and needs, […]

Order and download this entire audio program. I’ve Only Got Three Nerves Left – And You Are Pinching Two Of Them (Part 7) (…continued from last week) Person vs. Problem Another thing you can do is really try and separate the person from the problem. Separate the future from past interactions. Separate positions from interests. […]

Order and download this entire audio program. (…continued from last week) Instead of automatically arguing or moving into an argument, here’s something you can do that produces more favorable results. These five steps can help you break through areas of resistance if a conflict occurs around you. Breaking Through Resistance #1 Take a Pause First […]

Order and download this entire audio program. (…continued from last week) Be Conscious of Going Too Far A parent trying to control every movement, action or behavior of a child will both frustrate the child while making the parent absolutely crazy. We need to be aware of what’s going on around us so we can […]